LEONNARD, . . THE PERFORMANCE OF SERVQUAL TO MEASURE SERVICE QUALITY IN PRIVATE UNIVERSITY. Journal on Efficiency and Responsibility in Education and Science, [S. l.], v. 11, n. 1, p. 16–21, 2018. DOI: 10.7160/eriesj.2018.110103. Disponível em: https://www.eriesjournal.com/index.php/eries/article/view/184. Acesso em: 21 nov. 2024.